Man with Van Notting Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Notting Hill provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our operatives to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Man with Van Notting Hill, which provides man and van, removal, delivery and related services.

1.2 "Customer" means the individual or business booking or receiving services from the Company.

1.3 "Services" means any man and van, household or office removal, collection, delivery, loading, unloading, or associated activity carried out by the Company.

1.4 "Premises" means the collection address, delivery address and any other location at which the Services are provided.

1.5 "Goods" means any items, belongings, furniture, equipment or materials handled or transported by the Company on behalf of the Customer.

1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written or verbal confirmation of a booking.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves, small removals, item deliveries, and related loading and unloading.

2.2 The scope of work, including the size of vehicle, number of operatives, estimated duration, and any special handling requirements, will be agreed with the Customer at the time of booking based on the information provided.

2.3 The Company reserves the right to refuse to transport any Goods which, in its reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or may cause damage to the vehicle or other goods.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as advised from time to time.

3.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:

(a) full collection and delivery addresses;
(b) date and preferred time of the move;
(c) a clear description and approximate quantity of Goods;
(d) details of any large, heavy, fragile or high-value items;
(e) details of access restrictions such as stairs, lifts, parking limitations, narrow doorways or time-restricted zones.

3.3 Any quotation or estimated price provided before the Service is based on the information supplied by the Customer. If that information is incorrect, incomplete, or changes on the day, the Company may adjust the price accordingly.

3.4 A booking is only confirmed when the Company has accepted the booking and, where applicable, a deposit has been received. The Company reserves the right to decline any booking at its discretion.

4. Estimates and Pricing

4.1 Prices are normally quoted on an hourly rate or fixed-fee basis, as notified to the Customer prior to confirmation of the booking.

4.2 Any estimated time for completing the Service is given in good faith but is not guaranteed. Actual time may vary due to traffic, access issues, unexpected volume of Goods, or other circumstances beyond the Company’s control.

4.3 Unless otherwise stated, prices do not include congestion charges, tolls, parking fees, fines, or additional costs imposed by third parties. Any such costs arising directly from the Service will be payable by the Customer.

4.4 Additional charges may apply where:

(a) the Customer has not accurately described the quantity or nature of Goods;
(b) the move involves excessive stairs or poor access not previously disclosed;
(c) loading or unloading is delayed for reasons beyond the Company’s control;
(d) additional services such as packing, dismantling or reassembly are requested on the day.

5. Payments

5.1 The Customer agrees to pay all charges for the Services in accordance with the rates and terms notified at the time of booking.

5.2 The Company may require a deposit to secure a booking. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions or agreed in writing.

5.3 Unless otherwise agreed in advance, payment of the balance is due immediately upon completion of the Service. The Company may, at its discretion, require full payment in advance.

5.4 The Company accepts payment by accepted methods as advised to the Customer. Any bank charges or transaction fees are the responsibility of the Customer.

5.5 If payment is not made when due, the Company reserves the right to:

(a) suspend or terminate any further Services;
(b) charge reasonable interest on overdue sums;
(c) retain possession of any Goods until payment is made in full, subject to applicable law.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

6.2 Cancellation charges may apply as follows, unless a different policy has been specifically agreed:

(a) more than 48 hours before the scheduled start time: deposit may be retained to cover administrative costs;
(b) between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price may be charged;
(c) less than 24 hours before the scheduled start time or on arrival at the Premises: up to 100 percent of the quoted price may be charged.

6.3 If the Customer is not present or not ready to proceed at the agreed time and place, this may be treated as a late cancellation and charges may apply.

6.4 The Company will use reasonable efforts to accommodate changes to the date, time, or scope of the Service, but such changes are subject to availability and may affect the price.

6.5 The Company may cancel or postpone a booking in the event of severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will offer a rebooking at a mutually convenient time or, if this is not possible, a refund of any sums paid for the cancelled Service.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed and ready for transport, unless packing services have been agreed;
(b) clearly labelling any fragile, delicate or high-value items;
(c) arranging adequate parking and access at all Premises for the duration of the Service;
(d) obtaining any necessary permits or permissions for parking, loading or unloading;

7.2 The Customer must be present or represented by an authorised person at the Premises during the Service to provide instructions, confirm items, and sign any necessary documents.

7.3 The Customer must not ask the Company or its operatives to transport items that are illegal, explosive, flammable, toxic, perishable, or otherwise unsafe.

7.4 The Customer is responsible for protecting floors, walls, and fixtures if they have specific concerns about potential damage during the move. The Company will exercise reasonable care but cannot guarantee that all surfaces will remain unmarked where space is limited or access is restricted.

8. Liability and Limitations

8.1 The Company will take reasonable care in handling, loading, transporting, and unloading Goods. However, the Company’s liability is subject to the limitations set out in this section.

8.2 The Company will not be liable for any loss, damage, or delay arising from:

(a) inadequate or improper packing by the Customer;
(b) inherent defects, natural deterioration, or fragility of Goods;
(c) acts or omissions of the Customer or any third party;
(d) circumstances beyond the Company’s reasonable control, including traffic, accidents, severe weather, or road closures.

8.3 The Customer is required to inspect Goods and the Premises upon completion of the Service and promptly notify the Company of any visible damage or concerns before the operatives depart, wherever possible.

8.4 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the lower of:

(a) the reasonable replacement or repair cost of the Goods; or
(b) a monetary limit as may be notified by the Company from time to time.

8.5 The Company is not liable for loss of profits, loss of business, loss of data, or any indirect or consequential loss, even if such loss was reasonably foreseeable.

8.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot be limited or excluded under applicable law.

9. Insurance

9.1 The Company maintains insurance cover appropriate for a man and van and removal service provider, in line with relevant industry standards.

9.2 The Customer is strongly advised to maintain their own insurance cover for Goods in transit and any high-value items, particularly where the value of Goods exceeds the Company’s stated liability limits.

9.3 Any claim relating to loss or damage must be submitted to the Company in writing as soon as reasonably practicable and within any time limits required by the Company’s insurers. Failure to do so may affect the ability to recover compensation.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations.

10.2 The Company is not a general waste disposal contractor. The Company will not remove or transport household rubbish, construction waste, hazardous materials, or any waste that requires special licensing, unless expressly agreed and in compliance with relevant regulations.

10.3 Where the Company agrees to remove unwanted items, the Customer confirms that they have the right to dispose of those items and that they are not hazardous or regulated waste.

10.4 The Customer must not request the Company to dispose of items illegally, including fly-tipping or depositing waste in unauthorised locations. Any such request will be refused, and the Company may terminate the Service immediately without refund.

10.5 The Customer is responsible for any fines, penalties, or charges arising from the provision of incorrect information regarding the nature of items for disposal.

11. Access, Parking and Charges

11.1 The Customer must ensure that suitable access and parking are available at both collection and delivery addresses.

11.2 Any parking fees, permits, congestion or clean air charges, tolls, or fines incurred directly as a result of the Service are the responsibility of the Customer and may be added to the final bill.

11.3 If the vehicle cannot park within a reasonable distance of the Premises, additional charges may apply to cover longer carrying distances or delays.

12. Delays and Force Majeure

12.1 The Company will make reasonable efforts to adhere to agreed arrival and completion times but cannot guarantee that times will be met in all circumstances.

12.2 The Company is not liable for delay or failure to perform any part of the Service where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, accidents, breakdowns, traffic congestion, strikes, civil unrest, or public health emergencies.

12.3 Where possible, the Company will inform the Customer of any significant delay and provide an updated time estimate.

13. Complaints

13.1 The Company aims to provide a professional and reliable removal service. If the Customer has any concerns or wishes to make a complaint, they should contact the Company as soon as possible.

13.2 Complaints should include relevant details, such as the date of Service, addresses, nature of the issue, and any supporting evidence.

13.3 The Company will investigate complaints in a fair and timely manner and will communicate its findings to the Customer.

14. Personal Data

14.1 The Company may collect and process personal data about the Customer in order to manage bookings, deliver Services, process payments, and handle enquiries or complaints.

14.2 The Company will handle personal data in accordance with applicable data protection laws and will not sell or share such data with third parties other than as necessary to provide the Services or comply with legal obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 The failure of the Company to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision.

16.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

16.4 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

By proceeding with a booking or using the Services of Man with Van Notting Hill, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.