These Terms and Conditions set out the basis on which Man With Van Notting Hill provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order, as they explain how bookings are accepted, how payments are made, when cancellations may apply, what liability is limited, and how waste and disposal items must be handled. These terms are intended to be clear, fair, and practical for both residential and commercial customers.

In these terms, references to “we”, “us”, and “our” mean the service provider trading as Man With Van Notting Hill. References to “you” and “your” mean the customer placing the booking or receiving the service. Where a quotation, booking note, invoice, or written message conflicts with these terms, the written booking confirmation will apply to the extent of that conflict, unless required otherwise by law. These terms apply to all standard transport work, including single-item moves, flat moves, office relocation support, collection and delivery tasks, and related labour agreed in advance.

Our service is offered on the basis of information supplied by you at the time of enquiry. You must provide accurate details about the size and nature of the load, access conditions, stairs, parking restrictions, time windows, packing status, and any items requiring special care. If any information changes before or during the job, you must tell us immediately. Any additional labour, vehicle size, waiting time, or second trip caused by inaccurate information may result in extra charges. We reserve the right to revise a quotation if the actual job differs materially from the description provided at booking.

Booking Process

Bookings may be requested by phone, email, online form, or other written communication accepted by us. A booking is not confirmed until we have accepted it in writing, issued a confirmation, or otherwise agreed to carry out the work. A quotation may be based on hourly rates, a fixed price, or a combination of both. Unless expressly stated otherwise, quotations are valid only for the period indicated in the written quote and may be withdrawn if the scope of work changes. We may also refuse or cancel a booking where the requested service is unsafe, unlawful, or impractical.

When you accept a quotation, you are confirming that you have authority to enter into the contract and to authorise access to the premises, goods, and any relevant building or site. You should ensure that all items to be moved are ready at the agreed time and that there is adequate access for our team and vehicle. If the job requires permits, permissions, keys, lift access, or third-party coordination, these arrangements are your responsibility unless we agree in writing to assist. Delays caused by incomplete preparation may be charged as waiting time or treated as a failed attendance.

If our team arrives and cannot safely begin work because the description was inaccurate, the premises are inaccessible, or essential instructions were not provided, we may treat the booking as aborted or may continue only if suitable adjustments are agreed. Any estimate of completion time is made in good faith, but it is not a guarantee unless expressly stated as a fixed completion commitment. Where the service includes packing or dismantling assistance, this must be confirmed at the time of booking. We are not obliged to handle items that were not declared in advance, especially if they are fragile, hazardous, valuable, oversized, or require specialist equipment.

Payments and Charges

Payment terms will be set out in the quotation or booking confirmation. Unless agreed otherwise, payment is due on completion of the service and may be required by bank transfer, card payment, cash, or another approved method. For certain jobs, a deposit or partial prepayment may be requested to secure the booking. All fees are stated exclusive of any applicable VAT unless clearly noted. If VAT applies, it will be charged at the prevailing rate. You must pay all charges in full without set-off, deduction, or counterclaim unless required by law.

Additional charges may apply for waiting time, congestion, parking penalties, tolls, stair carry, long carry distances, extra items, unsociable hours, re-delivery, storage of goods, or disposal of waste where permitted. If the job takes longer than expected because of circumstances beyond our control, or because you request extra services during the move, we are entitled to charge accordingly. In the event of non-payment, we may suspend future services, recover reasonable collection costs, and retain goods to the extent permitted by law and any applicable contractual lien rights. Any overdue amount may attract interest where lawful.

Cancellations, Rescheduling, and Failed Attendance

You may cancel or reschedule a booking by giving notice in writing. The amount payable on cancellation depends on how much notice is given and whether our team has already allocated time, vehicle, staff, or equipment for your job. If you cancel at short notice, a cancellation fee may apply to cover loss of time and committed resources. Where a deposit has been paid, it may be retained in whole or in part against reasonable administrative or lost booking costs, subject to consumer law. Any refunded amount, if due, will usually be processed using the original payment method.

If you are not present at the agreed start time, if no access is available, or if the job cannot proceed due to your failure to prepare, we may classify the booking as a failed attendance. In that case, travel time, labour already incurred, waiting time, and reasonable losses may be charged. If we must postpone because of severe weather, vehicle breakdown, staff illness, road closures, or other events outside our reasonable control, we will seek to rearrange the service at a mutually acceptable time. We are not liable for indirect losses caused by a rescheduled booking unless otherwise required by law.

Liability, Care of Goods, and Insurance

We will take reasonable care when handling your items, but our service is limited to what is reasonably practicable in a moving environment. Unless a specific packing or wrapping service is agreed, you are responsible for ensuring that goods are suitably packed, protected, and ready for transport. We are not responsible for pre-existing damage, wear and tear, hidden defects, insecure packing, or damage caused by the nature of the item itself. Fragile items, antiques, glass, electronics, artwork, and high-value possessions should be declared in advance and may require special handling or additional cover.

Our liability is limited to direct loss or damage caused by our proven negligence and, where lawful, capped at the lower of the replacement value of the affected item or the amount of our insurance cover relevant to the job. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded under UK law. We are not responsible for loss of profits, loss of business, consequential loss, or any indirect damage arising from the service. You should ensure that your own insurance arrangements are adequate for your belongings and circumstances.

Waste Regulations and Disposal Items

Where the service includes removal of unwanted items, waste, or disposal materials, both parties must comply with all applicable UK waste regulations. We will only transport, transfer, or dispose of waste in accordance with the law and with any necessary permissions, licences, or use of authorised facilities. You must tell us in advance if any item may be classified as waste, hazardous waste, electrical waste, or controlled material. Items such as paint, solvents, chemicals, gas canisters, batteries, asbestos-containing materials, medical waste, and other regulated substances must not be included unless we have expressly agreed, in writing, that we are legally able to handle them.

You remain responsible for ensuring that any items presented for removal are lawfully transferable and are not subject to ownership disputes, tenancy restrictions, or prohibited disposal rules. If we suspect that any item is unlawful to move or dispose of, we may refuse to handle it, separate it from the load, or stop the service. Any customer instruction to fly-tip, dump, conceal waste, or evade statutory duties will be rejected. Where we provide waste removal, the customer must cooperate with reasonable requests for item descriptions, photographs, or declarations so that we can assess compliance with licensing and duty-of-care requirements.

Customer Obligations include ensuring the goods are ready at the agreed time, parking space or loading access is available where required, and all appliances are disconnected by a competent person before collection if needed. You must remove personal data from electronics and secure confidential documents before transfer. If we are asked to move items that are wet, dirty, infested, broken, or otherwise unsuitable, we may refuse them or apply a surcharge to cover additional handling and cleaning measures. Any special instructions should be given before the booking is confirmed so that we can assess the job properly.

Health, Safety, and Conduct

We reserve the right to withdraw staff or stop work if conditions are unsafe, abusive, or unlawful. Our team may refuse to carry items that are excessively heavy, unstable, improperly packed, or likely to cause injury without suitable equipment or additional personnel. You agree to provide a safe working environment, including reasonable lighting, clear access, and prompt instruction where needed. Any aggressive behaviour, harassment, or intimidation towards our staff may lead to immediate termination of the service without refund for work already completed. We expect cooperation and respectful conduct from all parties involved in the move.

Any vehicle loading must comply with road traffic laws and safe weight limits. We may rearrange items, separate loads, or refuse overloading where necessary to protect property, persons, and road safety. You must not ask our team to exceed legal driving or loading requirements. If the job requires specialist lifting, scaffolding, or access equipment beyond a standard man and van service, we may decline the work or arrange an alternative on amended terms. Where possible, we will explain the reason for any refusal or adjustment, but safety will always take priority.

Governing Law

These Man With Van Notting Hill Terms and Conditions are governed by the law of England and Wales. Any dispute, claim, or matter arising from or connected with the booking, the quotation, the service, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay in enforcing a right will operate as a waiver of that right. These terms form the entire agreement between us and you in relation to the service, unless varied in writing by authorised agreement.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of your booking will normally apply to that job. It is your responsibility to review the terms before confirming a new service. By proceeding with a booking, you acknowledge that you have read, understood, and accepted the conditions described above. If you require any clarification, you should raise it before the work starts so that any special arrangements can be recorded properly.

Final Provisions Nothing in these terms affects your statutory rights as a consumer. Where you are contracting as a business customer, you confirm that you have authority to do so and that all information provided is complete and accurate. Any amendment to the agreed service must be confirmed in writing, including changes to timing, locations, item lists, or scope. We may assign or subcontract part of the work where appropriate, provided that service standards remain reasonable. These terms are intended to support a straightforward and lawful moving service, with clear responsibilities for both parties.